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Return Policy

 

Last Updated: 01-12-2024

At Sugatu, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines the terms and conditions for returning products purchased from our website. For assistance with returns, please contact us:

 

1. Eligibility for Returns

You may return a product if it meets the following conditions:
  1. The product is unused, and in its original condition with all tags and packaging intact.
  2. The return request is initiated within 7 days of delivery.
  3. The product was not marked as “Final Sale” or “Non-Returnable” at the time of purchase.

 

2. Items Not Eligible for Return

The following items are not eligible for return:
  • Personalized or custom-made products.
  • Products damaged due to misuse, improper care, or unauthorized alterations.

 

3. Return Process

Step 1: Initiate a Return

  • Email us at support@sugatu.net with the following details:
    • Order ID.
    • Product name(s).
    • Reason for the return.
    • Photos of the product (if damaged or defective).

Step 2: Approval

  • Our team will review your request and respond within 5 business days.
  • If approved, we will provide a return authorization and instructions for shipping the product back.

Step 3: Ship the Product

  • Securely pack the item(s) in the original packaging.
  • Use a reliable courier service to return the product.
  • Customers are responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect product sent by us.

 

4. Refunds

Once we receive and inspect the returned product, we will process your refund.

Refund Process

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Refunds typically take 8–10 business days to reflect in your account after approval.

Partial Refunds

Partial refunds may be granted in the following cases:
  • Returned items show signs of use or missing packaging but are otherwise eligible.

Non-Refundable Charges

  • Shipping fees and cash-on-delivery charges are non-refundable.

 

5. Exchange Policy

Exchanges are allowed for size, color, or product replacements, subject to stock availability. Follow the same steps as the return process to initiate an exchange.

 

6. Damaged or Defective Items

If your order arrives damaged or defective:
  1. Notify us within 48 hours of delivery at support@sugatu.net.
  2. Provide your order ID and photos of the damaged product and packaging.
We will arrange for a replacement or refund based on your preference.

 

7. Cancellations

  • Before Shipping: You can cancel your order before it is shipped by contacting us at support@sugatu.net.
  • After Shipping: Orders cannot be canceled once dispatched. You may follow the return process after delivery.

 

8. Return Address

The return address will be provided upon approval of your return request. Ensure the package is sent to the correct address to avoid delays.

 

9. Changes to the Return Policy

We reserve the right to modify this Return Policy at any time. Updates will be reflected with a "Last Updated" date. Continued use of our Website indicates your acceptance of any changes.
  For further assistance or queries about returns, please contact us at: Thank you for choosing Sugatu. We are committed to providing you with quality products and exceptional service!