Cancellation Policy

 

Last Updated: 01-12-2024

At Sugatu, we understand that plans can change, and we strive to accommodate cancellation requests wherever possible. You may cancel your order within 24 hours of placing it to receive a full refund. To initiate a cancellation, please email us at support@sugatu.net with your order ID. If the order has already been processed or shipped, cancellation may not be possible, but you may refer to our Return and Refund Policies for further options.

In the rare instance that an order is canceled by Sugatu due to unforeseen circumstances, such as product unavailability or technical issues, we will notify you promptly and issue a full refund. Refunds will be processed to your original payment method and may take 8–10 business days to reflect in your account. We value your understanding and are here to assist you with any questions or concerns regarding cancellations.