Shipping Policy

 

Last Updated: 01-12-2024

At Sugatu! We are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding shipping, delivery, and related processes when you shop with us. For any questions or concerns about shipping, you can reach us at:

• Email: support@sugatu.net

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1. Shipping Destinations

We currently ship to:

• India: All states and union territories.
• International Shipping: We currently do not accept international orders

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2. Shipping Charges

Shipping charges may vary based on the product weight, size, destination, and chosen shipping method.

Domestic Shipping

• A shipping fee is applicable for orders as per products physical weight or volumetric weight.

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3. Shipping Methods and Delivery Timeframes

We partner with reliable courier services to ensure timely delivery.

Domestic Orders

• Standard Delivery: 6–8 business days.

Delivery times are estimates and may vary due to unforeseen circumstances like weather, holidays, or regional disruptions.

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4. Order Processing Time

Orders are processed within 15 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

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5. Order Tracking

Once your order is shipped, you will receive an email with the tracking details. You can track your order using the tracking number provided. For assistance with tracking, contact us at support@sugatu.net.

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6. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, we will notify you. You may opt for a re-shipment (additional shipping charges apply) or a refund of the product price (shipping charges are non-refundable).

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7. Shipping Restrictions

• We do not deliver to P.O. Boxes.
• Certain remote areas may require additional delivery time or may not be serviceable.

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8. Delayed or Lost Shipments

While we strive for timely delivery, delays may occasionally occur. If your order is delayed beyond the estimated timeframe, contact us at support@sugatu.net for assistance.

For Lost Packages

• If your package is confirmed lost, we will take action after investigation.

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9. Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items:

1. Notify us within 48 hours of delivery at support@sugatu.net.
2. Provide your order number, photos of the damaged items, and the packaging.

We will arrange for a replacement or refund based on your preference.

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10. Cancellations and Changes

• Before Shipping: You can cancel or modify your order before it is dispatched. Contact us at support@sugatu.net immediately.
• After Shipping: Cancellations or changes are not possible once the order has been shipped.

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11. Customer Responsibilities

• Ensure the shipping address and contact details provided are accurate.
• Be available to receive the package at the delivery address during the estimated timeframe.

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12. Changes to the Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates will be reflected with a "Last Updated" date. Continued use of our Website indicates your acceptance of any changes.

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For further inquiries or assistance with shipping, please contact us at: support@sugatu.net Thank you for shopping with Sugatu! We appreciate your trust in us and are dedicated to delivering a seamless shopping experience.