Privacy Policy
Last Updated: 01-12-2024
At Sugatu, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access and use our website (the "Website") and services. By using the Website, you consent to the terms of this Privacy Policy. For any queries or concerns regarding this Privacy Policy, you can reach out to us at:
- Email: support@sugatu.net
1. Information We Collect
We may collect the following categories of information from you:Personal Information
- Name, address, email, phone number, and other contact details.
- Payment information, billing address, and shipping details for purchases.
Non-Personal Information
- Browser type, IP address, operating system, and usage data.
- Cookies and similar technologies to track user behavior on the site.
User-Generated Content
- Reviews, comments, or feedback you submit on the Website.
Third-Party Information
- Information provided by third-party partners or integrations like payment gateways or analytics tools.
2. How We Use Your Information
We use the collected information for the following purposes:- Service Delivery
- To process and fulfill orders, payments, and deliveries.
- To provide customer support and address queries or complaints.
- Personalization
- To customize the content and offerings on the Website based on your preferences.
- Marketing
- To send promotional emails, offers, or updates about new products/services.
- Website Optimization
- To improve the Website’s performance and user experience using analytics.
- Legal Compliance
- To comply with applicable laws, regulations, and enforcement requests.
3. How We Share Your Information
We may share your information with:- Service Providers
- Third-party vendors providing services such as payment processing, logistics, or website hosting.
- Affiliates
- Companies affiliated with Sugatu for operational or marketing purposes.
- Legal Obligations
- Authorities or regulatory bodies in case of legal compliance, fraud prevention, or security issues.
- Business Transfers
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Cookies and Tracking Technologies
The Website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic.Types of Cookies We Use
- Essential Cookies: Necessary for the functioning of the site.
- Performance Cookies: Track website performance and user engagement.
- Marketing Cookies: Used for targeted advertising campaigns.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.6. Data Security
We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.Security Measures Include
- SSL encryption for secure data transmission.
- Restricted access to sensitive information.
- Regular system monitoring and updates.
7. Your Rights
You have the following rights regarding your personal information:- Access and Correction
- Request access to your data and correct inaccuracies.
- Deletion
- Request deletion of your data, subject to legal obligations.
- Opt-Out
- Unsubscribe from marketing communications or object to certain data uses.
- Data Portability
- Request a copy of your data in a structured, machine-readable format.
8. Third-Party Links
The Website may contain links to external sites. Sugatu is not responsible for the privacy practices or content of such third-party sites. We encourage users to review the privacy policies of these sites.9. Children’s Privacy
The Website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete it promptly.10. International Data Transfers
If you access the Website from outside India, please note that your data may be transferred to, stored, and processed in India or other jurisdictions where we operate.11. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be reflected with a "Last Updated" date. Continued use of the Website signifies acceptance of the updated policy.12. Applicable Laws and Dispute Resolution
This Privacy Policy is governed by the laws of India. Disputes will be resolved through arbitration under the Indian Arbitration and Conciliation Act, 1996. The seat of arbitration shall be [Insert City], and proceedings will be conducted in English.For further inquiries or to report concerns, please contact us at:
- Email: support@sugatu.net
This Privacy Policy ensures transparency and builds trust with our valued users.
